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Billing and plans

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Plan changes and payment details are managed by the organisation owner — the subscription is attached to their account. Admins can view plans and usage but the owner completes upgrades.

How pricing works​

Plans are priced on two simple metrics:

  • Words imported per month — the volume of source content brought into the platform.
  • Tokens — AI feature consumption (translation, LQA, research). Each plan includes a token allowance; beyond it, token top-ups are available on a sliding scale (cheaper per 1K tokens at larger bundles), and an overage rate applies.

Seats (users included) come with the plan tier.

Plans​

The Plans page shows the tiers — Professional, Team, Agency, and Enterprise (custom volume pricing) — with a full feature comparison, example scenarios, and the token top-up pricing table. Upgrading is self-service via card payment (processed by Stripe).

Plans page

Managing the subscription​

The Billing & Subscription page shows your current plan's words per month, users included, and overage rate, and gives the owner:

  • Update Payment Method — change card or payment details.
  • View Invoices — download past invoices and receipts.
  • Compare Plans — jump to the plans page to change tier.

What to upgrade for​

The three resources that run out are seats, monthly word volume, and tokens. The usage dashboard tells you which one you're actually short of — check it before upgrading; a token top-up is often cheaper than a tier jump if words and seats are fine.